Privacy Policy

This Privacy Policy ("Policy") describes in detail how Zimravenchakrell ("we", "us", "our") collects, uses, stores, shares, and protects your personal information when you access or use the website zimravenchakrell.world (the "Site"), our seasonal skin care recommendation services, and our skin care products offered in New Zealand. We are committed to handling your data transparently and in accordance with applicable privacy laws, including the Privacy Act 2020 (New Zealand) and related regulations. By using our website and services, you acknowledge that you have read and understood this Policy and agree to the practices described herein. If you do not agree, please do not use our Site or provide us with your personal information.

Scope and Applicability

This Policy applies to all personal information we collect through the Site, including when you browse our pages on seasonal skin care, skin protection, sensitive skin guidance, and product information; when you submit enquiries via our contact forms; when you place orders for or enquire about our skin care products (such as our Daily Light Moisturiser, Broad-Spectrum Sun Lotion, and Rich Barrier Cream); when you consent to the processing of your data via our privacy notice; and when you interact with us by phone, email, or in person at our New Plymouth location. This Policy does not apply to information collected by third-party websites or services linked from our Site; those are governed by their own privacy policies.

Information We Collect

We may collect the following categories of information:

Information you provide directly. When you contact us, complete contact or enquiry forms, request seasonal skin care advice, place an order, or otherwise communicate with us, we may collect your name, email address, postal address, telephone number, and the content of your messages. If you voluntarily share information about your skin type, preferences, or product interests to help us tailor our recommendations, we may store that information to improve the advice we offer. We do not require you to provide sensitive health information; any such information you choose to share is provided at your discretion and will be handled with care.

Information collected automatically. When you visit our Site, we may automatically collect certain technical and usage information, such as your IP address, browser type and version, device type, operating system, referring URL, pages viewed, time and date of access, and time spent on the Site. We may use cookies, web beacons, and similar technologies for these purposes, as further described in our Cookies policy. This information is typically aggregated or anonymised where possible and is used to improve the Site, understand how visitors use our seasonal skin care content and product pages, and maintain security.

Information from third parties. We may receive limited information from service providers who assist us with payment processing, delivery, or analytics, to the extent necessary to fulfil orders or improve our services. We do not purchase or otherwise acquire lists of personal information from third parties for marketing purposes.

Legal Basis and Purposes for Processing

We process your personal information only where we have a lawful basis to do so. In New Zealand, this may include your consent, the performance of a contract (such as fulfilling an order for skin care products), our legitimate interests (such as improving our Site and services, preventing fraud, and communicating with you about your enquiries), and compliance with legal obligations. We use the information we collect for the following purposes:

• To respond to your enquiries about seasonal skin care, skin protection, sensitive skin, and our product range.
• To process, fulfil, and deliver orders for our skin care products and to communicate with you about order status, availability, and delivery.
• To manage returns, refunds, and product-related complaints in accordance with our Return Policy.
• To send you information about our recommendations and products where you have given your consent to receive such communications.
• To improve our website, content, and product offerings based on how visitors use the Site and what feedback we receive.
• To maintain the security and integrity of our Site and to detect, prevent, or address fraud or misuse.
• To comply with applicable laws, regulations, court orders, or governmental requests.

We do not use your personal information for automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you.

Product-Related Use of Data

When you enquire about or order our skin care products—including our Daily Light Moisturiser, Broad-Spectrum Sun Lotion, and Rich Barrier Cream—we use your contact and delivery details solely to process your request, confirm availability, arrange payment and delivery, and manage any follow-up questions or returns in accordance with our Return Policy. We may retain order and correspondence history for a reasonable period after your last interaction to support customer service, resolve disputes, improve our product recommendations and seasonal skin care advice, and meet legal and accounting requirements. We do not sell your data to third parties for their marketing purposes. Any product preference or skin type information you voluntarily share is used only to tailor our advice and product suggestions to you and is not shared with third parties for advertising.

Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service providers. We may share information with trusted third parties who assist us in operating our website, processing payments, delivering products (such as couriers and logistics providers), hosting our Site, or performing analytics. These providers are contractually required to use your information only for the purposes we specify and to protect it in accordance with applicable data protection standards.
• Legal requirements. We may disclose your information where required by law, regulation, legal process, or governmental request, or where we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud or security issues.
• With your consent. We may share your information with third parties when you have given us explicit consent to do so.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We do not share your information with third parties for cross-context behavioural advertising.

International Transfers

Your personal information is primarily stored and processed in New Zealand. Where we use service providers located outside New Zealand (for example, for hosting or analytics), we take steps to ensure that your information is protected in accordance with this Policy and applicable law, including through contractual safeguards or reliance on adequacy decisions where available. By using our Site and providing your information, you acknowledge that such transfers may occur.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes set out in this Policy, including to provide our seasonal skin care services and products, process orders and returns, respond to your enquiries, comply with legal and accounting obligations, resolve disputes, and enforce our agreements. Enquiry and order data related to our skin care products may be retained for a reasonable period after your last interaction (typically up to several years where required for legal or business purposes). After the retention period, we will securely delete or anonymise your information so that it can no longer identify you. You may request deletion of your data earlier where we are not required to retain it by law.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, loss, or destruction. These measures may include encryption of data in transit and at rest where appropriate, access controls, secure storage, and regular review of our security practices. Our staff and service providers are required to handle your information in confidence. No method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security but we are committed to addressing any incidents in accordance with applicable breach notification requirements. We encourage you to use strong, unique passwords for any accounts and to contact us promptly if you have concerns about the security of your data.

Your Rights

Under applicable New Zealand and privacy laws, you may have the right to:

• Access the personal information we hold about you and receive a copy in a commonly used format where feasible.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of your personal information where we are not required to retain it by law or for legitimate business purposes.
• Object to or request restriction of certain processing of your personal information.
• Withdraw consent where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
• Lodge a complaint with a supervisory authority, such as the Office of the Privacy Commissioner in New Zealand.

To exercise any of these rights, please contact us using the details provided on our website. We will respond within a reasonable time and in accordance with applicable law. We may need to verify your identity before processing your request.

Children

Our Site and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete such information.

Cookies and Tracking

Our use of cookies and similar technologies is described in detail in our Cookies policy. By using our Site, you may receive cookies as set out in that policy. You can manage your cookie preferences through your browser settings or through any consent mechanism we provide on the Site.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the scope of our services. The updated version will be posted on this page with a revised effective date. Where changes are material, we may provide additional notice (for example, by email or a prominent notice on the Site). We encourage you to review this Policy periodically. Your continued use of our website and services after the effective date of changes constitutes your acceptance of the updated Policy to the extent permitted by law.

Contact

For questions about this Privacy Policy, our use of your data, or to exercise your rights, please contact us at the address, phone number, or email set out on our website (zimravenchakrell.world). We will respond to your request as soon as practicable and in any event within the timeframes required by applicable law.